Front Office Manager

4 days ago


Springdale, Utah, United States Azul Hospitality Full time
Job Title: Front Office Manager

At Azul Hospitality, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our resort operations team, you will be responsible for overseeing the daily operations of the Front Desk Department and Guest Service areas.

Key Responsibilities:

  • Manage all Front Office operations, including guest service and registration, room inventory and availability, and guest service standards and initiatives.
  • Anticipate and respond to guest needs, maintaining positive guest relations and ensuring efficient guest registration and check-out processes.
  • Establish and maintain standards of guest services and a consistent positive guest experience, resolving guest issues and concerns to guest satisfaction.
  • Monitor and respond to Guest Satisfaction Surveys and guest comments, using feedback to improve guest services and operations.
  • Recruit, interview, and train team members, ensuring they have the skills and knowledge needed to provide exceptional guest service.

Requirements:

  • 3-5 years of management experience in a hospitality setting.
  • Excellent leadership and customer relations skills, with the ability to motivate and train team members.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge of hospitality industry systems and loyalty programs, with the ability to analyze and interpret data to inform business decisions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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