Front Desk Supervisor

6 days ago


Springdale, Arkansas, United States Atrium Hospitality Full time
Front Desk Supervisor

At Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a seamless guest experience.

Responsibilities:
  • Provide exceptional customer service by being engaging and taking sincere interest in guests' needs
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Help to resolve problems through recovery when things aren't quite right
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Requirements:
  • Previous hotel front desk experience is a must, supervisory skills training or experience is preferred
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards
  • Excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
  • The ability to pick up computer skills easily is necessary
  • The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
  • Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays
What We Offer:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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