Store Operations and Customer Experience Director

3 weeks ago


Huntington Station, New York, United States SUITE PIECES INC Full time
Job Summary:Store Operations and Customer Experience Director

SUITE PIECES INC is seeking a highly experienced and motivated Store Operations and Customer Experience Director to lead our team. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing personnel, and ensuring exceptional customer experiences.

Estimated Salary:

The estimated annual salary for this role is $75,000 - $100,000, depending on experience, plus performance bonuses, store discounts, and 401K benefits.

Main Responsibilities:
  • Oversee daily store operations, ensuring smooth execution of sales, and customer service processes.
  • Manage personnel in all aspects relevant to driving sales and running the business, including training, coaching, and performance management.
  • Analyze and interpret sales data, develop plans to maximize sales, and meet or exceed goals and objectives.
  • Maintain a clean and visually appealing store environment, ensuring compliance with company standards.
  • Provide exceptional customer service, responding to customer inquiries, resolving issues, and exceeding customer expectations.
Requirements:
  • At least 2-4 years of retail leadership experience.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to lead, motivate, and inspire team members.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.


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