Store Operations and Customer Experience Director
3 weeks ago
SUITE PIECES INC is seeking a highly experienced and motivated Store Operations and Customer Experience Director to lead our team. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing personnel, and ensuring exceptional customer experiences.
Estimated Salary:The estimated annual salary for this role is $75,000 - $100,000, depending on experience, plus performance bonuses, store discounts, and 401K benefits.
Main Responsibilities:- Oversee daily store operations, ensuring smooth execution of sales, and customer service processes.
- Manage personnel in all aspects relevant to driving sales and running the business, including training, coaching, and performance management.
- Analyze and interpret sales data, develop plans to maximize sales, and meet or exceed goals and objectives.
- Maintain a clean and visually appealing store environment, ensuring compliance with company standards.
- Provide exceptional customer service, responding to customer inquiries, resolving issues, and exceeding customer expectations.
- At least 2-4 years of retail leadership experience.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to lead, motivate, and inspire team members.
- Ability to work effectively in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
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