Customer Experience Liaison
2 days ago
LHH Recruitment Solutions is currently seeking a Customer Experience Specialist to join their team in Melville, New York. This is a Temp to Perm opportunity with an estimated salary range of $44,800 - $49,600 per annum, based on 40 hours of work per week.
In this role, you will be responsible for handling incoming customer calls and emails, providing information about products, services, and order status. You will accurately enter customer orders into the company's order management system and address and resolve customer complaints and issues related to orders, deliveries, and product returns.
Responsibilities:
- Handle customer inquiries and provide information about products, services, and order status.
- Enter customer orders into the company's order management system.
- Resolve customer complaints and issues related to orders, deliveries, and product returns.
- Process payments and set up payment plans if necessary.
- Maintain accurate records of customer interactions and transactions.
- Conduct follow-up calls or emails to ensure customer satisfaction and address any additional needs.
Requirements:
- Proficient with Microsoft Excel and SAP.
- 1-2 years of experience in Customer Service and Order Entry.
What We Offer:
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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