Customer Service Team Lead
2 weeks ago
The Columbus Water Works is seeking a highly skilled and experienced Customer Service Specialist to join our team. This is an exciting opportunity for a professional to lead the customer service activities in our day-to-day operations.
We are looking for someone with excellent communication skills, ability to work independently and as part of a team, and a strong focus on providing exceptional customer service. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information about our services.
This role requires a high level of organization, attention to detail, and problem-solving skills. You will also have the opportunity to develop and implement new processes and procedures to improve customer satisfaction and experience.
The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent written and verbal communication skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
About the Role:
As a Customer Service Specialist, your primary responsibilities will include:
- Providing exceptional customer service through various channels, including phone, email, and in-person interactions.
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing information about our services and products to customers.
- Developing and implementing new processes and procedures to improve customer satisfaction and experience.
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