Customer Service Representative

3 days ago


Columbus, Georgia, United States Motel + Studio 6 Full time

We are seeking a Customer Service Representative to join the team at Motel + Studio 6. In this role, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.

Job Summary

This is a fantastic opportunity to work in a fast-paced environment where no two days are the same. As a Customer Service Representative, you will be the face of our hotel and will play a critical role in ensuring our guests have an excellent experience.

In this role, you will be responsible for managing front desk operations, handling guest inquiries, and resolving any issues that may arise during their stay. You will also be expected to maintain high standards of customer service, responding promptly and professionally to all guest interactions.

Responsibilities
  • Manage Front Desk Operations: Responsible for managing the front desk area, including checking-in and checking-out guests, processing payments, and issuing room keys.
  • Handle Guest Inquiries: Respond to guest inquiries and resolve any issues that may arise during their stay, providing exceptional customer service at all times.
  • Maintain Knowledge of Hotel Operations: Stay up-to-date with hotel operations, including room availability, housekeeping schedules, and other relevant information.
Requirements
  • Friendly and Outgoing Personality: A positive and friendly attitude is essential for success in this role, as you will be interacting with guests on a daily basis.
  • Excellent Communication Skills: Strong communication skills are required to effectively communicate with guests, colleagues, and management.
  • Computer Literacy: Proficient in using computer systems and software, including property management systems and other relevant tools.
  • Able to Work Under Pressure: Ability to work in a fast-paced environment and manage multiple tasks simultaneously, while maintaining a high level of customer service.
Estimated Salary: $40,000 - $60,000 per year

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