Community Support Case Manager

2 weeks ago


Torrance, California, United States Medix™ Full time

Schedule: Monday through Friday, 8am-4:30pm or 8:30am-5pm

Location: South Bay Region

Work Setting: 50% remote, 50% field work

Position Overview:

The Case Manager plays a vital role in advocating for, empowering, and educating clients throughout their care journey.

Key Responsibilities:

  1. Oversee clients transitioning from acute care facilities to home environments, or those requiring care coordination and assessments.
  2. Manage referrals from payors efficiently.
  3. Ensure compliance with credentialing standards in healthcare systems.
  4. Utilize motivational interviewing techniques during hospital and home visit preparations.
  5. Conduct timely post-discharge home assessments as needed.
  6. Perform comprehensive in-home or telephonic evaluations and develop care plans based on healthcare agreements.
  7. Promptly follow up on care coordination efforts.
  8. Identify and organize client support systems, ensuring timely follow-ups with primary care providers post-discharge.
  9. Establish a network of community resources and review available social service agencies.
  10. Develop and maintain operational systems to support program effectiveness.
  11. Collaborate with both internal and external teams during care transitions.
  12. Address crisis situations with appropriate and timely interventions.
  13. Adhere to all relevant legal, departmental, and healthcare regulations.
  14. Foster positive community relationships and referral networks, actively seeking new resources.
  15. Maintain effective communication skills:
  • Deliver clear verbal and written communication.
  • Resolve conflicts and manage unique situations effectively.
  • Encourage positive team dynamics and relationship building.
  • Ensure timely documentation and correspondence.
  1. Exhibit professional work habits:
  • Organize and prioritize workload efficiently.
  • Complete tasks within designated timelines.
  • Keep client records updated and easily accessible.
  • Utilize resources effectively.
  • Meet departmental expectations and productivity benchmarks.
  • Demonstrate initiative and adaptability to evolving circumstances.


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