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Community Care Coordinator

2 months ago

Torrance, California, United States Medix™ Full time

Schedule: Monday through Friday, with flexible hours.

Location: South Bay Region.

Work Environment: Hybrid model with a balance of remote and field responsibilities.

Position Overview:

The role of the Case Manager is to advocate for and empower clients while providing essential education and support.

Key Responsibilities:

  1. Oversee clients transitioning from healthcare facilities to their homes, ensuring effective care coordination and management.
  2. Process referrals from insurance providers.
  3. Meet the necessary credentialing standards within healthcare systems.
  4. Utilize motivational interviewing techniques during client interactions.
  5. Conduct follow-up home visits post-discharge to ensure client well-being.
  6. Perform assessments via home visits or phone consultations, and develop care plans in accordance with healthcare agreements.
  7. Promptly follow up on care coordination efforts.
  8. Identify and facilitate client access to support systems, including primary care appointments after hospitalization.
  9. Establish a network of community resources and social service organizations.
  10. Maintain operational systems to support program effectiveness.
  11. Collaborate with both internal and external teams to enhance care transitions.
  12. Manage crisis situations with appropriate interventions.
  13. Comply with all relevant legal and regulatory standards.
  14. Foster positive relationships within the community and build referral networks.
  15. Ensure effective communication:
  • Maintain clarity in verbal and written interactions.
  • Address conflicts and unique situations effectively.
  • Encourage team cohesion and positive relationships.
  • Document and communicate promptly.
  1. Exhibit professional work habits:
  • Organize and prioritize tasks efficiently.
  • Complete all assignments within established timelines.
  • Keep client records current and accessible.
  • Utilize resources effectively.
  • Adhere to departmental expectations and productivity benchmarks.
  • Demonstrate initiative and adaptability in a changing environment.