Technical Support Specialist
3 weeks ago
The primary duty of this position is to provide technical support for workstation users, troubleshooting issues and performing maintenance tasks as needed. This includes installation of equipment, traveling between locations to resolve system issues, and being accessible by cell phone.
You will also be responsible for:
- Providing excellent customer service to end users
- Installing, cabling, and repairing workstation and network equipment
- Setting up new user and email accounts
- General computer department/area cleanup
- Running miscellaneous computer department errands
- Working with all levels of staff to solve and troubleshoot problems
- Participating in on-call rotation, including nights and weekends
To be successful in this role, you will need:
- Entry-level technical knowledge and problem-solving abilities
- Microsoft Certification or equivalent experience
- A strong ability to learn, retain, and troubleshoot various operating systems and hardware configurations
- Strong organizational skills
- Excellent communication and interpersonal skills
- A degree in computer science or a related field (preferred)
- Experience with third-party providers (preferred)
You must be able to:
- Safely practice heavy lifting with assistance if needed
- See small machine parts and fine color values
- Work long hours at a computer workstation
- Communicate clearly in a positive and professional manner
- Travel between multiple locations
- Climb stairs
- Perform repetitive movements, fine hand manipulation, and typing/writing
The Workstation Support Technician will be required to work a variety of shifts, including:
- 1 week per month: 8am-4pm (onsite)
- 2 weeks per month: 9am-5pm (onsite)
- 1 week per month: 2pm-10pm (remote)
- 2 weekends per month, with Monday and Tuesday off
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