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Pharmacist - Clinical Operations Leader

4 weeks ago

Appleton, Wisconsin, United States KPH Healthcare Services Full time
Job Summary

As a Clinical Operations Leader, you will oversee the operations of the Pharmacy department, relying on experience and professional judgment to plan and accomplish assigned tasks and goals. You will be responsible for implementing and adhering to the HealthDirect Standard of Practice to provide the highest quality healthcare service to our customers.

Responsibilities
  • Dispense prescriptions in accordance with the HealthDirect Standard of Practice
  • Perform quality assurance steps to ensure technically accurate prescriptions are dispensed, reporting incidents in a timely manner
  • Follow all State and Federal regulations governing the practice of Pharmacy
  • Oversee the submission, resubmission, and collection of third-party claims
  • Manage and balance pharmacy inventory to ensure maximum turns while maintaining stock for customer needs
  • Maintain prescription files and manual records in accordance with state and federal guidelines
  • Ensure outstanding customer service is exhibited by all employees
  • Implement loss prevention policies and report deviations to Loss Prevention
  • Maintain a clean and professional pharmacy environment
  • Develop professional relationships with doctors and other healthcare professionals
  • Stay up-to-date with developments in Pharmacy and Health Care Services fields
  • Maintain confidentiality regarding patient information
  • Facilitate communication between professional staff and pharmacy personnel
  • Work on-call schedule, as needed
  • Interface with Facility Manager for hiring practices, performance reviews, and disciplinary actions
  • Perform clinical functions, such as MTM, IMMR, and short stay reviews, to support consultant pharmacists and maintain compliance
  • Assist in meeting or exceeding budgetary sales guidelines and operating the pharmacy within those guidelines
  • Interface with auditors and outside agencies, as needed
  • Complete mandatory and regulatory training programs
  • Perform other duties as assigned
Qualifications
  • BS or Pharm D degree in Pharmacy
  • Valid State License and current registration to practice Pharmacy
  • Ability to stand/walk throughout majority of shift
  • Successful completion of pre-employment and/or random drug screening test
Special Conditions of Employment
  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Additional eligibility requirements based on the specific position
Required Training
  • HIPPA Privacy Course
  • HIPPA Security Course
  • Fraud, Waste, and Abuse Course
  • HIPPA Privacy CE Mastery Exam
  • HIPPA Security CE Mastery Exam
  • Fraud, Waste, and Abuse CE Mastery Exam
Job Skills Required
  • Strong customer service and communication skills
  • Strong Organizational skills
  • Basic keyboarding skills
Management Skills Required
  • Customer Service: Provide timely and accurate responses to all business associates and customers
  • Planning: Develop effective plans, objectives, and goals that achieve desired results in a timely manner
  • Organization: Organize work in a systematic way, establish clear lines of responsibility, and delegate effectively
  • Communication: Write and speak clearly and effectively at all levels, listen and be attentive to others
  • Decision Making: Gather, analyze data, and make and/or implement effective decisions in a timely manner
  • Technology: Use technology to its fullest potential to achieve department and corporate goals
Leadership Skills Required
  • Leadership: Gain acceptance of ideas and accomplish goals through subordinates, peers, and teams
  • Personnel Development: Select, train, coach, and develop associates and teams for peak performance
  • Team Work: Strengthen team performance by sharing information, establishing guidelines, and celebrating success
  • Empowerment: Demonstrate positive and active ownership of one's responsibilities and foster the same in others
  • Employee Relations: Provide and solicit constructive feedback, evaluate performance, and take corrective action
Behavioral Traits
  • Intuitive/Open-minded: See opportunities, develop, and implement creative solutions to complex problems
  • Achievement Drive/Commitment: Driven to achieve goals, objectives, and results, fostering a culture of continuous improvement
  • Positive/Supportive: Inspire and show faith in others, build a positive and supportive work environment
  • Flexibility: Adapt to changing business needs, balance multiple priorities, and deliver under pressure