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Client Relations Specialist

2 months ago

Fort Wayne, Indiana, United States Blasius, Inc Full time
Job Overview

Position Summary:

The role involves managing customer-focused sales initiatives within a designated region to meet established sales targets through innovative strategies. This includes showcasing our offerings to prospective clients, understanding unique consumer traits, and suggesting effective promotional tactics for our products.

Key Responsibilities:

  • Exhibit exceptional communication, interpersonal, and analytical skills.
  • Serve as the main contact for clients, addressing inquiries and resolving issues.
  • Foster and nurture relationships with clients to ensure satisfaction with the company's offerings.
  • Identify and resolve client concerns while seeking effective solutions.
  • Collect and evaluate client feedback to guide business strategies.
  • Act as the primary liaison for current and potential clients in the assigned area.
  • Develop and sustain client relationships to enhance retention and business growth.
  • Provide clients with relevant information and resources, including product literature and samples.
  • Implement effective lead generation strategies to identify new customers and markets, executing sales techniques to achieve targets.
  • Maintain accurate records of client interactions, including contact details and communication history.
  • Participate in industry events, showcasing company products and services to attendees.
  • Stay informed about market trends and changes, maintaining a comprehensive understanding of products and services.
  • Ensure the company is represented appropriately to clients and assist in resolving product-related issues.
  • Perform additional tasks as assigned by management.

Supervisory Responsibilities:

  • This position does not include supervisory duties.

Qualifications:

  • Education and Experience:
  • High School diploma or equivalent is required.
  • Experience in customer service is essential.
  • At least one year of experience in networking, marketing, or sales is required.
  • A degree in business, marketing, or communications is preferred.
  • Knowledge of cabinetry and countertops is advantageous.
  • Communication Skills:
  • Strong verbal and written communication abilities.
  • Proficient in persuasion, negotiation, and closing techniques.
  • Able to follow verbal and written instructions accurately.
  • Goal-oriented and detail-focused.
  • Strong organizational skills with the ability to work independently.
  • Technical Skills:
  • Familiarity with current social media platforms.
  • Proficient in standard office software and other necessary applications.
  • Physical Requirements:
  • Ability to sit and stand for extended periods.
  • Occasional lifting or carrying of up to 50 pounds.
  • Ability to kneel, bend, balance, and perform various physical tasks.
  • Use of fine motor skills, including talking, listening, and reading.
  • Work Environment:
  • Must adapt to constant changes in customer needs and surroundings.
  • Exposure to varying temperatures and conditions may occur.
  • Routine use of standard office equipment is expected.

Additional Information:

  • Frequent travel may be required.
  • 1st Shift – flexibility in scheduling may be necessary.

Company Equipment:

  • Company-issued iPhone and iPad.
  • Company credit card and vehicle provided.