Customer Service Representative
4 days ago
Aramark Uniform Services is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and ensuring seamless delivery of our services to our clients.
Key Responsibilities- Provide route relief on delivery routes, as directed by management, in a safe and efficient manner to provide seamless service to customers.
- Communicate with customer service representatives in advance, when possible, to seek out specifics about route coverage before route relief periods.
- Create and maintain route relief schedules for assigned routes to be approved weekly by service management.
- Identify opportunities to improve inventory management, customer satisfaction, and identify additional products and services that may benefit customers. Communicate these opportunities to the service manager and customer service representative responsible for the route.
- Assist as needed with the on-boarding and training of customer service representatives as directed by management.
- Adhere to and promote effective use of customer service processes.
- Use service tools and systems in an efficient and effective manner and be a recognized expert in utilization of systems.
- Potential candidates for this job will be sought that have strong indication of capability with the following items: Commercial Vehicles Operation.
- Must be physically qualified to drive a commercial motor vehicle and carry a medical examiner's certificate stating such qualifications as dictated by Company, Federal (such as FMCSR or Provincial regulations in the country in which the job duties will take place).
- Minimum Education/Experience: Proven record of punctual work attendance, Basic Math reasoning skills, Excellent driving record, Lifting Ability: up to 100 pounds, Push/Pull Ability: up to 300 pounds assisted, Capability to work in a fast-paced work environment, Capability to work with people and teams in a collaborative and supportive manner strongly desired.
- Preferred Education or Experience: Two years industrial laundry experience or route service experience.
Aramark Uniform Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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