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Customer Service Representative

2 months ago

Bemidji, Minnesota, United States Deltadentalmn Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at Deltadentalmn. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients via phone, while successfully managing a high volume of inbound calls.

Key Responsibilities
  • Manage incoming calls and customer service inquiries in a timely and professional manner.
  • Identify and assess customers' needs to achieve satisfaction and build sustainable relationships.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Meet personal and customer service team call handling targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Ensure thorough call documentation and follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers and demonstrate exceptional verbal and written communication, interpersonal and active-listening skills.
Requirements
  • High level of dedication, enthusiasm and motivation.
  • Ability to listen and communicate effectively.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to maintain composure in high-pressure situations.
Preferred Qualifications
  • Bachelor's degree; or equivalent combination of education and experience.
  • Call center and/or customer service experience.