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Customer Service Representative

2 months ago

Bemidji, Minnesota, United States Affinity Plus Full time
Job Summary

Affinity Plus is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Member Advisor, you will be responsible for providing exceptional service to our members through various channels, including the lobby, drive-thru, and phone.

Key Responsibilities
  • Transaction Processing: Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks.
  • Education and Support: Provide education to our members on self-serve options and troubleshoot credit or debit card issues, online banking questions, or other general account-related questions and issues.
  • Cash Handling and Security: Verify endorsements and proper identification on deposit transactions, balance and maintain personal cash drawer and branch vault, and execute wire or ACH transferring of funds.
  • Card Support and Issuance: Instant issue debit, credit, and gift cards.
  • Relationship Building: Work to build strong and trusting relationships with our members.
Requirements
  • Experience: 1+ years of customer service or professional experience working with people and/or cash handling experience required.
  • Skills: Strong verbal and written communication skills, time management skills, and the ability to prioritize workload based on department and member needs.
  • Adaptability: Ability and drive to provide exceptional service to members and employees, flexibility to adapt and succeed in a dynamic environment.
  • Technical Skills: Intermediate computer skills and the ability to navigate between multiple systems with ease.
Work Environment
  • Physical Demands: Sitting 90-95% and standing 5-10%, working at a computer 98% of the day, utilizing the phone 40-60%, bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion.
  • Lifting and Carrying: Lift, carry, push or pull up to approximately 50 pounds.
Work Schedule

Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.