Business Support Specialist
3 weeks ago
JLL is a leading global provider of real estate and investment management services. We take pride in our commitment to sustainability and corporate social responsibility, shaping the future of real estate for a better world.
Job SummaryWe are seeking a highly motivated and customer-focused Business Support Specialist to join our team. As a key member of our facilities team, you will be responsible for providing exceptional guest experiences, managing administrative services, and supporting the overall operations of our office.
Key Responsibilities- Welcoming guests, anticipating their needs, and providing assistance with arrival, office orientation, and departure.
- Proactively addressing guest needs and answering questions, sharing knowledge of office services, spaces, and amenities.
- Collaborating with team members to communicate trends in guest services and develop best practices and streamlined processes.
- Managing parking administration, vehicle logs, and records, as well as administrative services with security card keys for employees and vendors.
- Welcoming event guests, assisting with printing visitor badges, and processing work orders and invoices in the Corrigo system.
- Managing SPACE, including moves, adds, deletes, new hires for onboarding, and administration of the Master Tracking Spreadsheet.
- Obtaining COIs when needed, ordering kitchen and pantry supplies, and supporting the annual management plan by accomplishing key performance indicators.
- Providing backup support to other Facilities Coordinators as needed.
- Minimum 2 years of customer service-related experience.
- Flexibility and positive attitude in managing shifting daily priorities and high volumes of guests.
- Excellent communication and interpersonal skills, with fluency in English and the local language.
- Ability to multi-task, ensuring consistent and elevated guest experiences and accuracy.
- Proficiency in a range of information technology tools and platforms.
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
We are an Equal Opportunity Employer and are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please email us at [insert email].
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