Hotel Front Desk Representative
3 days ago
We are seeking a highly motivated and enthusiastic Front Desk Agent to join our team at Concord Hospitality. This role is ideal for individuals who enjoy engaging with others, have a passion for delivering exceptional customer service, and are looking for a challenging and rewarding career opportunity.
Key Responsibilities:
- Provide efficient and courteous assistance to guests at all times
- Maintain high levels of service and hospitality
- Promptly address guest concerns or issues and ensure timely resolution
- Process guest charges, collect payments, and adhere to cash handling procedures
- Handle guest mail and messages with discretion and professionalism
- Stay knowledgeable about hotel brand programs and offers
- Communicate effectively with various departments and management on guest feedback and concerns
Requirements:
- Flexible schedule required (morning, evening, and overnight shifts)
- Demonstrated ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
Benefits:
- Competitive wages
- Full-time associates eligible for comprehensive benefit package, including medical, dental, vision, life insurance, disability options, 401K, tuition assistance, discounted room rates, and training opportunities
About Concord Hospitality:
We are a dynamic company that values our associates and strives to provide a great work environment. Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun. We believe in hiring the best associates in the market and providing opportunities for growth and development.
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