Hotel Front Desk Representative

3 days ago


Jersey City, New Jersey, United States Concord Hospitality Full time
Front Desk Agent

We are seeking a highly motivated and enthusiastic Front Desk Agent to join our team at Concord Hospitality. This role is ideal for individuals who enjoy engaging with others, have a passion for delivering exceptional customer service, and are looking for a challenging and rewarding career opportunity.

Key Responsibilities:

  • Provide efficient and courteous assistance to guests at all times
  • Maintain high levels of service and hospitality
  • Promptly address guest concerns or issues and ensure timely resolution
  • Process guest charges, collect payments, and adhere to cash handling procedures
  • Handle guest mail and messages with discretion and professionalism
  • Stay knowledgeable about hotel brand programs and offers
  • Communicate effectively with various departments and management on guest feedback and concerns

Requirements:

  • Flexible schedule required (morning, evening, and overnight shifts)
  • Demonstrated ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information

Benefits:

  • Competitive wages
  • Full-time associates eligible for comprehensive benefit package, including medical, dental, vision, life insurance, disability options, 401K, tuition assistance, discounted room rates, and training opportunities

About Concord Hospitality:

We are a dynamic company that values our associates and strives to provide a great work environment. Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun. We believe in hiring the best associates in the market and providing opportunities for growth and development.



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