Customer Service Representative
2 days ago
Alivi is seeking a highly skilled and bilingual Customer Service Representative to provide exceptional support to our health plan partners. As a CSR, you will be responsible for handling inbound calls in both English and Spanish, addressing inquiries about our transportation services, and ensuring prompt and courteous support to our members.
Key Responsibilities:
- Handle inbound calls in English and Spanish, responding to member inquiries and resolving issues related to transportation services.
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Follow all HIPAA and compliance protocols to protect member protected health information (PHI).
- Escalate transportation and customer service concerns to contact center leadership team.
Requirements:
- Minimum 6 months of inbound Contact Center experience or transferable healthcare experience.
- Fully bilingual: English/Spanish.
- High School degree or equivalent.
- Ability to sit for 8 hours or more a day wearing a headset.
- Secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift.
- Excellent written, communication, and data entry skills.
- Moderate experience in Microsoft Teams, Outlook, and Word.
- Ability to adapt to high and fast-paced call volume.
At Alivi, we value our employees and offer a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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