Customer Service Representative

15 hours ago


Miami, Florida, United States Day Traders LLC Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Day Traders LLC. As a key member of our support team, you will be responsible for providing exceptional customer service to our traders, addressing their inquiries and issues related to our futures trading platform.

Key Responsibilities
  • Customer Support: Respond to customer inquiries via email, chat, and phone, providing prompt, friendly, and accurate assistance.
  • Issue Resolution: Troubleshoot and resolve platform-related issues, account setup, login problems, and trade execution questions.
  • Platform Guidance: Educate customers on how to use our futures trading tools and navigate our proprietary trading platform.
  • Escalation: Identify when issues require escalation to Tier 2 support and follow through on the resolution process.
  • Documentation: Log and track customer interactions to improve service delivery and identify common challenges.
  • Feedback Collection: Gather and report customer feedback for continuous platform and service improvements.
Requirements
  • Education: High School diploma or equivalent; a degree in finance, business, or related field is a plus.
  • Experience: 2-3 years of experience in customer support, preferably in financial services or trading.
  • Technical Skills: Basic understanding of trading platforms and financial markets. Familiarity with trading software like MetaTrader or TradingView is a plus.
  • Communication: Strong written and verbal communication skills; ability to explain technical concepts clearly.
  • Problem-Solving: Ability to handle common customer issues and troubleshoot platform concerns effectively.
  • Time Management: Ability to manage multiple tasks in a fast-paced environment and meet customer service targets.
  • Attitude: Positive attitude with a focus on customer satisfaction and continuous improvement.
What We Offer
  • Career Growth: Opportunities for advancement within the company.
  • Training: Ongoing training in trading platforms, customer service, and the financial industry.
  • Remote Work Flexibility: Work from anywhere with a stable internet connection.

Day Traders LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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