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Player Services Representative II

1 month ago

Biloxi, Mississippi, United States Boomtown Casino Biloxi Full time
Job Title: Player Services Representative II

We are seeking a highly motivated and customer-focused Player Services Representative II to join our team at Boomtown Casino Biloxi. As a key member of our Player Services team, you will be responsible for providing exceptional customer service and support to our guests.

Key Responsibilities:
  • Provide excellent customer service and support to guests, ensuring a positive and memorable experience.
  • Process new player card signups, reprints, and pin resets in a timely and efficient manner.
  • Assist and promote the use of Penn Play App, Penn Wallet, and Penn Wallet Deposits.
  • Maintain knowledge of property information and ensure compliance with all regulatory requirements.
  • Perform various duties as assigned by leadership, including cash handling, banking, and sports book operations.
Requirements:
  • Must be 21 years of age or older.
  • High school diploma or equivalent required; prior experience in a customer-facing role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Must be able to obtain a Gaming Permit.
What We Offer:
  • Competitive starting salary of $13.00 per hour, based on experience.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Comprehensive training and development programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.