Client Care Representative
3 weeks ago
**Job Title:** Sales Support Specialist - Customer Service Agent
**Company Overview:** Mass Markets is a leading provider of innovative solutions and services. Our mission is to deliver exceptional customer experiences and build long-term relationships with our clients.
**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Sales Support Specialist - Customer Service Agent. In this role, you will provide top-notch customer service and support to our clients, working closely with internal teams to resolve issues and drive business growth.
**Key Responsibilities:
- Provide exceptional customer service and support via phone, email, or chat.
- Respond to customer inquiries and concerns in a timely and professional manner.
- Collaborate with internal teams to resolve complex issues and improve overall customer experience.
- Document and process customer claims, ensuring accuracy and compliance with company policies.
**Requirements:** * High school diploma or equivalent required * 1-2 years of customer service experience * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment
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