Customer Experience Specialist

1 week ago


Mansfield, Ohio, United States Fun Center Full time

At Fun Center, we are committed to improving the wellness of individuals and reconnecting families by creating memorable experiences through our products and services.

Job Overview

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering an exceptional buying experience to our customers, educating them about our products and services, and ensuring their satisfaction with our company.

  • Engage with walk-in guests promptly and provide a warm welcome to our showroom.
  • Understand the needs and preferences of our guests, and provide personalized recommendations based on their interests and agenda.
  • Educate guests about our products and services, and provide tailored solutions to meet their needs.
  • Help us maintain a healthy sales pipeline by collecting customer contact information and scheduling follow-up appointments.
  • Provide exceptional customer service to all current and future owners, including responding to inquiries and resolving any issues in a timely and professional manner.
Requirements

To be successful in this role, you will need:

  • A strong background in customer service, preferably in a retail or sales environment.
  • The ability to communicate effectively with customers, both verbally and in writing.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer experiences.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • A valid driver's license and a safe driving record.
What We Offer

In addition to a competitive salary and comprehensive benefits package, we offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive training program, designed to help you succeed in your role and advance your career.
  • A fun and collaborative team culture, with regular social events and team-building activities.


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