Customer Experience Specialist

4 days ago


Mansfield, Ohio, United States StarTek Full time

At Startek, we are committed to delivering exceptional customer experiences that drive business growth and revenue for our clients.

Job Summary

We are seeking a talented Customer Experience Specialist to join our team. In this role, you will be responsible for providing top-notch customer support and service to our clients' customers. You will work diligently to resolve customer issues, answer questions, and provide solutions that meet their needs.

Key Responsibilities
  • Provide excellent customer service via phone, email, or chat
  • Respond to customer inquiries and resolve issues in a timely manner
  • Upsell and cross-sell products and services to customers
  • Meet or exceed performance metrics and quality standards
What We Offer
  • A competitive salary of $45,000 per year, based on experience and location
  • Paid training and continuous development opportunities
  • Promotion opportunities within the company
  • Medical, dental, and vision benefits after 60 days of employment
  • 401K and stock plan participation
  • Paid time off to enjoy time with friends and family


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