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Clerical Support Specialist

2 months ago

Davenport, Iowa, United States Iowa Department of Administrative Services Full time
About the Role

We are seeking a highly skilled and detail-oriented Clerk Advanced to join our team at the Iowa Department of Administrative Services. As a key member of our team, you will provide exceptional customer service and support to our clients, ensuring that their needs are met with professionalism and courtesy.

Key Responsibilities
  • Provide customer service and support to clients, responding to inquiries and resolving issues in a timely and effective manner.
  • Conduct data entry and maintain accurate records, ensuring that all information is up-to-date and secure.
  • Assist with mail processing, including opening, stamping, and distributing mail accurately and timely.
  • Support the scanning and indexing unit, ensuring that all documents are properly scanned and indexed.
  • Perform file management duties, including filing, purging, and splitting case records.
  • Assist with inventory and acquisition of office supplies and forms.
  • Provide technical support for office equipment and software, ensuring that all systems are functioning properly.
Requirements

To be successful in this role, you will need to have:

  • Excellent customer service skills, with the ability to communicate effectively with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and other software applications, with the ability to learn new systems quickly.
  • Attention to detail and accuracy, with the ability to maintain high-quality records and reports.
  • Ability to work independently and as part of a team, with a positive and professional attitude.
What We Offer

We offer a competitive salary and benefits package, including health and wellness programs, retirement planning, and paid time off. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and career.