IT Support Specialist
4 days ago
Job Title: IT Support Specialist
Job Summary: AVASO Technology Solutions is seeking an IT Support Specialist to provide day-to-day local and onsite desktop support. The ideal candidate will have 2-3 years of experience in Windows Desktop support and be able to troubleshoot and resolve hardware, software, and application issues.
Key Responsibilities:
- Provide first and second-level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Have basic knowledge of Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Requirements:
- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities, and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
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