Customer Service Department Head
4 days ago
The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. We provide exceptional customer care and clear communication with guests, and manage event production, private groups, retail operations, and all pass sales at the Whitewater Center.
About the Job Responsibilities:
In this role, you will be responsible for overseeing the operation of various guest services locations and processes, including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries. You will also manage first encounters with guests and act as a first responder to guest needs and issues, and participate in collaborative, strategic meetings with the aim of improving efficiency and guest experience.
About the Education Requirements:
A Bachelor's Degree in Business, Hospitality, Management, or another related field is preferred but not required.
About the Estimated Salary:
The estimated salary for this position is $70,000 - $90,000 per year, depending on experience and qualifications.
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