Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at MDVIP LLC. As a key member of our contact center, you will be responsible for providing exceptional service to our members, physicians, and internal teams.
Key Responsibilities- Respond to member inquiries and concerns via phone, email, and written correspondence
- Research and resolve member issues, developing effective solutions
- Assist with structured outbound calling campaigns to support member retention efforts
- Process new member applications, invoices, receipts, cancellations, and reinstatements
- Accurately document all phone calls and activities in the member's record
- High school diploma or general education degree (GED); Associate degree desirable
- Minimum one year of related experience and/or training in customer service, call center, or business/administrative roles
- Strong communication skills, with ability to speak clearly and concisely
- Professional telephone etiquette and ability to use advanced phone systems
- Ability to establish priorities, work independently, and manage objectives with minimal supervision
As a Customer Service Representative at MDVIP LLC, you will have the opportunity to work in a dynamic and innovative environment, with a focus on delivering exceptional service to our members and stakeholders.
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Customer Service Representative
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