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Customer Care Specialist

2 months ago

Voorhees, United States Ennoble Care Full time
About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider dedicated to serving patients across various states. Our clinicians visit patients in their homes, ensuring a continuum of care for individuals with chronic conditions and limited mobility. We offer a range of programs, including remote patient monitoring, behavioral health management, and chronic care management, to guarantee that our patients receive the highest quality of care from a trusted team. We are looking for individuals who are passionate about making a difference and embody our motto, "To Care is an Honor."

Position Overview:

Ennoble Care is seeking a Full-time Customer Support Associate to work from our office. This role is crucial in ensuring that we deliver high-quality care services. The Customer Support Associate will collaborate with clinicians, staff, and patients to achieve healthcare objectives while maintaining open lines of communication. Candidates should be compassionate, experienced, and highly organized, ensuring that patients' immediate needs are met effectively.

Key Responsibilities:
  • Maintain regular contact with patients to provide support and manage compliance with care management programs to enhance positive outcomes.
  • Accurately document all client communications, whether verbal or written.
  • Facilitate communication from Primary Care Clinicians regarding patient needs and ensure comprehensive care plans are complete and accurate.
  • Collaborate with various organizational areas to meet the needs of patients, their families, and partner facilities.
  • Become proficient in using technology, including secure email, telephone systems, and electronic medical records.
  • Adhere to documentation protocols and best practices for daily work logs and internal communications.
  • Exhibit excellent customer service skills, evidenced by positive feedback from patients.
  • Contribute positively to the department by supporting all team members in a constructive manner.

Qualifications:
  • Comfortable with extensive phone communication throughout the day.
  • Compassionate and empathetic towards patients, consistently demonstrating exceptional customer service.
  • Ability to take accurate notes and document tasks promptly.
  • Skilled in multitasking between different patients and workstreams while remaining organized and efficient.
  • Able to thrive in a fast-paced environment.
  • Proficient in using computers, including Outlook and other Microsoft Office applications.
  • Must pass a drug screen and background check, maintain a positive attitude, adapt to change, and be a team player willing to learn continuously.
  • Preferred: Familiarity with basic healthcare terminology and principles is advantageous.

Benefits:
  • Medical, Dental, Vision, and supplementary benefits such as Life Insurance and Disability coverage.
  • Paid Time Off and Paid Office Holidays.
Additional Benefits:
  • Paid Sick Time.
  • 401(k) with company match.
  • Referral Program.
  • Payactiv: pay-on-demand service.
Ennoble Care is an Equal Opportunity Employer, committed to hiring a diverse team and does not discriminate based on protected characteristics.