Customer Support Associate
3 days ago
{"h1": "Customer Support Associate", "p": "At Ennoble Care, we are seeking a highly organized and compassionate Customer Support Associate to join our team. As a key member of our care services team, you will work closely with clinicians, staff, and patients to ensure high-quality care services are provided. Your primary responsibility will be to provide support to patients, manage compliance with care management programs, and communicate effectively with cross-organizational areas to meet the needs of our patients and their families.
Key Responsibilities:
* Frequent contact with patients to provide support and manage compliance with care management programs
* Document all client communications accurately
* Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes
* Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
* Become skilled at using technology, including secure email, telephone system, electronic medical records, etc.
* Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
* Excellent customer service skills demonstrated by positive feedback from customers and patients
* Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Qualifications:
* Must be comfortable with speaking on the phone for large amounts of the day
* Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
* Ability to take accurate notes to document each task in a timely manner
* Ability to multitask between different patients and workstreams while remaining organized and efficient with time
* Ability to thrive in a fast-paced environment
* Must be proficient in using a computer, including Outlook and other Microsoft Office programs
* Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Benefits:
* Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
* Paid Time Off
* Paid Office Holidays
* Paid Sick Time
* 401(k) with up to 3% company match
* Referral Program
* Payactiv: pay-on-demand. Cash out earned money when and where you need it
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
"}
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