Customer Support Associate

3 weeks ago

Voorhees, New Jersey, United States Ennoble Care Full time
About Ennoble Care

Ennoble Care is a mobile primary care, palliative care, and hospice service provider. Our clinicians go to the home of the patient, providing a continuum of care for those with chronic conditions and limited mobility. We offer a variety of programs, including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust.

Job Description:

Ennoble Care is seeking a Full-time Customer Support Associate to work out of our Voorhees, NJ office. This position is responsible for ensuring Ennoble Care is providing high-quality care services. The successful candidate will work with clinicians, staff, and patients to reach healthcare goals and maintain open lines of communication. As a Customer Service Associate, you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients' immediate needs are taken care of.

Key Responsibilities:
  • Frequent contact with patients to provide support and manage compliance with care management programs to increase positive outcomes.
  • Document all client communications (verbal or written) accurately.
  • Communicate with Primary Care Clinicians or designees regarding patient emergent needs and/or life-threatening episodes and ensure comprehensive care plans are complete and accurate.
  • Demonstrate the ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities.
  • Become skilled at using technology, including secure email, telephone systems, electronic medical records, etc.
  • Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
  • Exhibit excellent customer service skills, demonstrated by positive feedback from customers and patients.
  • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner.

Qualifications:
  • Must be comfortable with speaking on the phone for large amounts of the day.
  • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service.
  • Ability to take accurate notes to document each task in a timely manner.
  • Ability to multitask between different patients and workstreams while remaining organized and efficient with time.
  • Ability to thrive in a fast-paced environment.
  • Must be proficient in using a computer, including Outlook and other Microsoft Office programs.
  • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
  • Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful.

Benefits:
  • Medical, Dental, Vision, and supplementary benefits, including Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
  • Paid Time Off.
  • Paid Office Holidays.

All Employees Qualify for:
  • Paid Sick Time.
  • 401(k) with up to 3% company match.
  • Referral Program.
  • Payactiv: pay-on-demand. Cash out earned money when and where you need it.

Equal Opportunity Employer: Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics, including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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