Customer Support Associate

4 weeks ago


Voorhees, New Jersey, United States Ennoble Care Full time
Job Description

About Ennoble Care

We are a mobile primary care, palliative care, and hospice service provider with patients in various locations. Our clinicians provide continuum of care for those with chronic conditions and limited mobility. We offer a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust.

Key Responsibilities:

  • Provide support to patients and manage compliance with care management programs to increase positive outcomes
  • Document all client communications accurately
  • Communicate with primary care clinicians regarding patient emergent needs and ensure comprehensive care plans are complete and accurate
  • Work with cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
  • Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
  • Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
  • Provide excellent customer service skills demonstrated by positive feedback from customers and patients
  • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Qualifications:

  • Must be comfortable with speaking on the phone for large amounts of the day
  • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
  • Ability to take accurate notes to document each task in a timely manner
  • Ability to multitask between different patients and workstreams while remaining organized and efficient with time
  • Ability to thrive in a fast-paced environment
  • Must be proficient in using a computer, including Outlook and other Microsoft Office programs
  • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
  • Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful

Benefits:

  • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
  • Paid Time Off
  • Paid Office Holidays

All employees qualify for these benefits:

  • Paid Sick Time
  • 401(k) with up to 3% company match
  • Referral Program
  • Payactiv: pay-on-demand. Cash out earned money when and where you need it

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.



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