Relationship Banker

2 weeks ago

Irondale, Missouri, United States PNC Full time

Job Summary

PNC is seeking a skilled Relationship Banker to join our team in Cranberry Township, PA. As a Relationship Banker, you will be responsible for acquiring and expanding share of wallet for mass affluent client segment and Business Banking opportunities under 1MM in sales revenue.

Key Responsibilities

  • Proactive lead generation and appointments conducted inside and outside of branch
  • Delivers a differentiated client experience from acquisition through onboarding and servicing
  • Manages and grows Business Banking relationships under 1MM in sales revenue
  • Leverages experience and acquired knowledge of bank products and services to grow share of wallet and attract new mass affluent households
  • Generates quality referrals to ecosystem partners
  • Develops ecosystem leadership inside and outside of the branch as a COI
  • Works across a broad range of ecosystem partners, including PNCI, PNC Private Bank, Business Banking and Mortgage
  • Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly
  • Holds partners accountable for routine updates and referral follow up
  • Delivers customer well being through tailored solutions aligned with customer needs
  • Solves customer problems courteously and with urgency, escalating where necessary
  • Acts as an advocate for mass affluent clients and prospects across product, support, operations or other departments within PNC

Requirements

  • University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
  • Comparable combination of education, job specific certification(s), and experience (including military service) may be considered
  • Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
  • Competencies: Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs

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