Desktop Support Specialist
1 week ago
We are seeking a skilled Desktop Support Technician to join our team at inSync Staffing. As a Desktop Support Technician, you will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter.
Key Responsibilities- Creating and resolving desktop issues for employees onsite
- Primary duties will include standard desktop/Laptop break/fix items
- Receive user calls and offer remote or on-site support
- Troubleshoot system, office, hardware, and business applications
- Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
- Monitor calls, incidents, and requests using client-provided ServiceNow tool
- Documents, maintains, upgrades, or replaces hardware and software systems
- Ability to set up, configure, and add all hardware
- Drug-screen and background screening
- 1-2 years of related work experience
- Solid experience and understanding of IT services and products
- Enthusiastic about technology and willing to learn and stay on the cutting edge
- Must be able to lift up to 40lbs
- Personable
- Relatable and responsible when interacting with all customers
- Consultative approach to solving issues
- Reliable transportation
- A+ certification a plus (not required)
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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