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IT Support Specialist

2 months ago

Cincinnati, Ohio, United States Ditsch Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at Ditsch USA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users at two locations.

Key Responsibilities:
  • Maintain and oversee organizational IT hardware
  • Track and manage hardware assets
  • Ensure network infrastructure uptime and functionality
  • Onboard new hires and ensure smooth transition
  • Coordinate with hiring manager on equipment needs and access
  • Work with HR on employee onboarding or offboarding
  • Protect company data and assets
  • Assist with M365 Tenant role functions
  • Fulfill IT Service Requests
  • Assist IT Manager in special projects
  • Oversee data backup and recovery
  • Perform system upgrades and installations
  • Ensure network infrastructure support and uptime
  • Manage vendor/consultant relationships
Requirements:
  • BS in Information Technology or equivalent experience
  • 2-3 years' experience in IT in a similar role
  • Experience in a manufacturing industry
  • Able to work normal office hours with occasional off-hours support
  • Primarily on-site availability with limited remote work possibility
  • Experienced with Microsoft Windows desktop and server operating systems
  • Familiarity with Azure and Cloud management
  • Strong problem-solving and communication skills
  • Good soft skills with end users
  • Experience with Power BI helpful
  • ERP (Sage) experience a plus
  • Ability to lift equipment (up to 30 lbs.)
  • Bi-lingual/Spanish-speaking helpful

We offer a comprehensive benefits package and opportunities for growth and development. If you are passionate about providing technology support and want to join a dynamic team, we encourage you to apply for this position.

Compensation Range: $55,000 - $65,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, and other job-related qualifications/skills. The Company reserves the right to modify this pay range at any time.