Technical Support Expert

2 weeks ago


Herndon, Virginia, United States Twinn Intelligence Group Full time

We are seeking a Technical Support Expert to join our team at Twinn Intelligence Group in Herndon, VA. With an estimated salary of $100,000 - $130,000 per year, this role offers exciting opportunities for career advancement and professional growth.

Responsibilities:

  • Provide technical support to clients via phone, email, or chat
  • Analyze and resolve complex technical issues, escalating when necessary
  • Develop and maintain knowledge base articles and documentation
  • Collaborate with cross-functional teams to ensure seamless service delivery

Requirements:

  • 7+ years of experience in technical support, IT services, or related field
  • Expertise in MS Office suite, Adobe products (Captivate, Connect), and Skype
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Bachelor's degree in Computer Science, Engineering, or related field required

What We Offer:

  • Competitive salary range ($100,000-$130,000/year)
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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