Technical Support Consultant

4 days ago


Herndon, Virginia, United States Amazon Full time

Average salary for this role is around $74,100/year in the United States. Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers."

About the Team

We are seeking a Telecom Support Specialist to join our team to help us support and expand the Amazon Connect telecom infrastructure.

The ideal candidate will have deep experience working with telephony porting systems, preferably in a large scale, distributed environment.

The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow.

You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

Key Job Responsibilities

Perform follow up actions as necessary for incomplete orders and/or rejected orders - whilst keeping AWS support cases [and internal tickets] up to date with all timelines.

Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Assist internal teams in identifying and scoping long term product automation solutions.

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