Bakery Operations Manager

4 weeks ago

Milford, Ohio, United States Nothing Bundt Cakes Full time
Bakery Manager/Lead Operator Role Summary

The Nothing Bundt Cakes Bakery Manager/Lead Operator is responsible for directing the team and day-to-day operation, ensuring a superior guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. This role drives sales and profitability while maintaining the highest-quality cakes, a warm welcoming environment, and superior service.

Key Responsibilities:

  • Team Leadership:
    • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
    • Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
    • Engage frequently with team members to gain insight into workload and progress, address any challenges, and course correct as needed.
    • Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, conduct quarterly reviews, and address any performance issues in a timely and effective manner.
  • Business Operations:
    • Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
    • Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
    • Create and communicate weekly sales productivity goals, cake production plans, and team schedules, and adjust bakery coverage based on changing business trends.
    • Set inventory par levels based on production demand and sales forecasts, monitor stock levels, process weekly supply orders, and conduct monthly inventory.
  • Local Marketing:
    • Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events, responding appropriately to external requests for NbC contributions.
    • Coordinate special event participation with local businesses, schools, and other community organizers.

Core Values and Leadership Competencies:

  • Servant's Heart:
    • Goes above and beyond to support and develop the team and create a superior guest experience.
    • Keeps the good of the team and guest ahead of personal interests or gain.
    • Leads by example and displays humility and empathy for others.
  • Spirit of a Champion:
    • Demonstrates an intense drive, a commitment to excellence, and a passion to succeed.
    • Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a sense of urgency, exercises sound judgment, and seeks feedback to improve performance.
  • Genuine Connections:
    • Projects warmth, enthusiasm, and optimism that attracts and energizes others.
    • Builds positive, productive relationships and communicates often and openly.
    • Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills, and Abilities:

  • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
    • Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
    • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Excels at delegating duties, communicating clear expectations, directing others' work, and managing performance.
    • Is highly organized and resourceful, can balance multiple priorities, and demonstrates strong follow-up skills.
    • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications, and Work Experience Requirements:

  • High school diploma or GED; post-secondary education is a plus.
    • 1-3 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or foodservice industries.
    • Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives.
    • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
    • Foodservice safety training certificate (or required to obtain within 30 days of employment).
    • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.

Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

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