Banking Center Manager

9 hours ago

Madison, Minnesota, United States Old National Bank Full time
Job Summary

We are seeking a highly skilled Banking Center Manager to lead our team and drive business growth. As a key member of our organization, you will be responsible for the administration and efficient operation of the banking center, including branch profit and loss, sales process execution, client satisfaction and retention, and compliance with operational standards, legal and regulatory requirements.

Key Responsibilities
  • Banking Center Profitability and Oversight
    • Collaborate with the Community Banking Executive and Community Banking Market Manager to establish, monitor, and evaluate banking center and individual sales and service goals.
    • Conduct regular meetings with the banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development, and share corporate marketing campaign and supporting materials.
    • Participate in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.
  • Client Centric Sales Approach
    • Build a banking center team focused on a consultative sales approach, uncovering client needs, and providing education and advice regarding products and services available to meet client needs.
    • Lead the team in educating clients about consumer and small business loan and deposit products and services, promoting line of business resources through joint calling efforts, and introducing emerging technology and digital solutions to enhance the client experience.
    • Proactively coach team members to ensure adherence to all regulatory requirements and guidelines, ethical standards, and encourages sharing of best practices and effective sales techniques and tools.
  • Operational Excellence
    • Staff to company benchmarks, ensuring all service standards are met or exceeded, responding to client inquiries in alignment with company policies, procedures, and standards, and planning and assigning banking center staffing to ensure optimal client service.
    • Partner with the Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures, and audit standards, compliance with legal and regulatory requirements, and compliance with security practices/procedures and oversight of security equipment.
Requirements
  • Education
    • Bachelor's Degree in a business-related field preferred or equivalent work experience.
  • Experience
    • 4+ years of banking experience with 2+ years of consumer lending experience.
    • 2+ years of supervisory experience, preferably in the banking or retail industry.
  • Licenses/Certifications
    • Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National Bank is an equal opportunity employer committed to fostering an inclusive workplace and hiring a diverse workforce. We welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

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