Front Desk Representative

1 day ago


Louisville, Kentucky, United States Residence Inn Louisville Full time
Compensation and Benefits

The estimated annual salary for this position is $35,000-$45,000, depending on experience. In addition to a competitive salary, Highgate Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.

Highgate Hotels is a premier real estate investment and hospitality management company with a rapidly expanding presence in the United States and internationally. With an executive team consisting of experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

This role provides an excellent opportunity for individuals who are passionate about delivering exceptional guest experiences and have a strong desire to grow their careers within the hospitality industry.

About the Job

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Key responsibilities include answering guest inquiries, handling cash and credit transactions, maintaining accurate records, and ensuring that all guests receive a warm and welcoming experience.

To succeed in this role, you will need to possess excellent communication skills, both verbal and written, and be able to effectively multitask and prioritize departmental functions to meet deadlines. You should also be able to maintain regular attendance and adhere to Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.



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