Service Operations Manager

5 days ago


Mount Airy, North Carolina, United States Scenic Automotive Full time
Job Overview

Scenic Automotive is seeking a highly skilled Service Manager to lead our Service Department. As a key member of our team, you will be responsible for managing the day-to-day operations of the department, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Manage and supervise a team of service technicians and advisors
  • Develop and implement departmental strategies to improve customer satisfaction and loyalty
  • Monitor and analyze departmental performance metrics, identifying areas for improvement
  • Collaborate with other departments to ensure seamless communication and workflow
  • Ensure compliance with company policies and procedures
Requirements

To be successful in this role, you will need:

  • Proven experience in a service management role
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Knowledge of industry best practices and trends
What We Offer

As a Service Manager at Scenic Automotive, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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