Reception Operations Manager
1 week ago
This role is crucial for supervising and coordinating the daily functions of the Front Desk team, ensuring that guests receive outstanding service and satisfaction.
Key Responsibilities:
- Welcome all visitors with warmth and professionalism
- Develop work schedules tailored to operational demands
- Advocate for in-house and resort-wide offerings to boost revenue
- Efficiently address and resolve guest inquiries and issues
- Update and manage guest bookings and records as necessary
- Maintain an organized and tidy front desk area
- Align staffing and training initiatives with the Service Philosophy
- Offer mentorship, coaching, and growth opportunities to team members
- Accurately document guest interactions and resolutions
- Balance tasks between the Front Desk and Call Center effectively
- Execute emergency response procedures as required
- Undertake additional responsibilities as assigned
Qualifications: - High school diploma or equivalent is mandatory
- An associate's degree in hospitality or a related discipline is preferred
- At least six months of experience in front desk operations is advantageous
- Familiarity with OPERA-PMS software is essential
- Proficient in English (speaking, reading, writing)
- Ability to stand for extended periods, up to six hours daily
- Excellent communication skills with both guests and colleagues
- Capability to inspire, train, and oversee staff
- Willingness to work flexible shifts as required
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