Reception Operations Manager

1 week ago


Ft Washington, Maryland, United States Six Flags Full time
Job Overview


This role is crucial for supervising and coordinating the daily functions of the Front Desk team, ensuring that guests receive outstanding service and satisfaction.


Key Responsibilities:

  • Welcome all visitors with warmth and professionalism
  • Develop work schedules tailored to operational demands
  • Advocate for in-house and resort-wide offerings to boost revenue
  • Efficiently address and resolve guest inquiries and issues
  • Update and manage guest bookings and records as necessary
  • Maintain an organized and tidy front desk area
  • Align staffing and training initiatives with the Service Philosophy
  • Offer mentorship, coaching, and growth opportunities to team members
  • Accurately document guest interactions and resolutions
  • Balance tasks between the Front Desk and Call Center effectively
  • Execute emergency response procedures as required
  • Undertake additional responsibilities as assigned
    Qualifications:
  • High school diploma or equivalent is mandatory
  • An associate's degree in hospitality or a related discipline is preferred
  • At least six months of experience in front desk operations is advantageous
  • Familiarity with OPERA-PMS software is essential
  • Proficient in English (speaking, reading, writing)
  • Ability to stand for extended periods, up to six hours daily
  • Excellent communication skills with both guests and colleagues
  • Capability to inspire, train, and oversee staff
  • Willingness to work flexible shifts as required


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