Executive Director of Transportation Operations

4 weeks ago


Chicago, Illinois, United States MTM Inc. Full time
About the Role

We are seeking a highly skilled and experienced General Manager to join our team at MTM Transit. As a key member of our leadership team, you will be responsible for overseeing the operations of our transportation services, ensuring the highest level of quality and customer satisfaction.

Key Responsibilities
  • Collaborate with operations, corporate support departments, and transportation providers to ensure the most effective delivery of transportation services.
  • Act as the internal liaison between departments and clients to ensure compliance with contractual requirements.
  • Develop and implement processes and procedures to improve operational efficiency and effectiveness.
  • Supervise and monitor the delivery of contractual services, ensuring high-quality results.
  • Provide guidance and support to staff, promoting a culture of innovation, collaboration, and growth.
  • Stay up-to-date with industry developments and best practices, applying knowledge to improve our services.
  • Work closely with the COO to develop and implement process improvement projects and company-wide initiatives.
Requirements
  • Bachelor's Degree in a related field or equivalent combination of education and experience.
  • 3+ years of experience in transit management, with expertise in Fixed Route from larger systems.
  • Previous management experience in the Para-Transit or livery industries.
  • Proven experience in operations and management of staff, with a focus on customer satisfaction.
  • Thorough knowledge of ADA, DOT, and FTA regulations.
  • Ability to travel to locations and stay for extended periods as needed.
What We Offer
  • Competitive salary range: $76,960 - $113,400 annually.
  • Health and Life Insurance Plans.
  • Dental and Vision Plans.
  • 401(k) with a company match.
  • Paid Time Off and Holiday Pay.
  • Maternity/Paternity Leave.
  • Casual Dress Environment.
  • Tuition Reimbursement.
  • MTM Perks Discount Program.
  • Leadership Mentoring Opportunities.
About MTM Transit

MTM Transit is an equal opportunity employer, committed to diversity and inclusion. We consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.


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