Reservations Specialist

3 weeks ago


Desert Hot Springs, California, United States Azure Palm Hot Springs Resort & Spa Full time

Estimated Salary: $45,000 - $55,000 per year.

About Us

Azure Palm Hot Springs Resort & Spa is an upscale oasis in Desert Hot Springs, offering a unique blend of luxury and natural beauty. Our resort features 40 guest accommodations, a full-service spa, and a large mineral water pool.

Job Description

We are seeking a talented Reservations Agent to join our team. As a key member of our hospitality services team, you will be responsible for delivering exceptional customer service, handling room reservations, and promoting our spa treatments.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong passion for providing legendary customer service. If you are a self-starter who thrives on learning and takes pride in helping others, we encourage you to apply.

Responsibilities
  • Answer phone calls within 3 rings and provide exceptional customer service
  • Explain the property and spa treatments to guests concisely, using excellent communication skills
  • Listen and effectively communicate booking information and policies
  • Reserve and secure room reservations following PCI compliance
  • Schedule spa treatments and Oasis Day use admissions
  • Discuss spa treatments with guests and sell them accordingly
  • Process cancellations, alterations, and be familiar with company policies
  • Assist guests with questions, special requests, and issues before, during, and after their stays
Requirements
  • At least 18 years old
  • Hotel and/or spa experience preferred
  • Excellent phone etiquette
  • Reliable, dependable, consistent, and does not have attendance issues
  • Self-starter who is self-motivated and takes initiative to complete tasks
  • Ability to work effectively with other department employees and guests
  • Above-average multi-tasking skills
  • Thrives in a fast-paced environment
  • Knowledge in RoomMaster and Spa Soft preferred but not required
  • Proficient in Microsoft Office programs including Word, Excel, and Outlook
  • Ability to type 25 WPM
  • Ability to make decisions and problem-solve
  • Effective communication skills, both orally and in writing

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