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Lead Program Manager

2 months ago

Houston, Texas, United States Gibson, Dunn & Crutcher LLP Full time

About Gibson, Dunn & Crutcher LLP

Gibson, Dunn & Crutcher LLP is a leading global law firm that advises clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.

Job Summary

The IS Lead Program Manager will oversee and manage complex technology projects from inception to completion. This role involves close collaboration with cross-functional teams, including IT, legal, and business stakeholders, to ensure successful project delivery.

Key Responsibilities

  • Lead and manage technology projects, ensuring delivery on time, within scope, and within budget.
  • Collaborate with stakeholders to define project objectives, scope, and deliverables.
  • Develop and maintain detailed project plans, schedules, and budgets.
  • Identify and mitigate project risks and issues.
  • Ensure effective communication and coordination among project team members and stakeholders.
  • Monitor project progress and provide regular status updates to senior management.
  • Conduct post-project evaluations and implement lessons learned.
  • Foster a culture of continuous improvement and innovation within the project management team.

Qualifications

  • Demonstrated leadership skills and strategic vision.
  • Proven track record of leading large-scale, global technology initiatives.
  • Ability to thrive within a global matrix organization.
  • Ability to collaborate with the global IS Training and firm professional development teams to deliver education in relevant technologies across all regions.
  • Understanding of project sponsorship, stakeholder management, portfolio governance, and processes for reviewing, accepting, and promoting project work.
  • Excellent client service skills with a focus on world-class communication to all stakeholders and ability to effectively partner with all firm IS functions.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.

Experience

  • University degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Minimum of 7-10 years of experience in project management, particularly focusing on technology projects.
  • Proven experience managing projects in a global law firm or professional services environment.
  • Project Management Professional (PMP) certification.
  • Certified ScrumMaster (CSM) or equivalent Agile certification.
  • ITIL Foundation certification, Six Sigma Green Belt or Black Belt certification preferred.
  • Strong understanding of project management methodologies, including Agile and Waterfall.
  • Significant experience in implementing ITSM and ITIL best practices.
  • Successful history of executing against a clear Target Operating Model (TOM) to optimize project delivery.
  • Extensive and demonstrable understanding of cloud technologies, including Microsoft 365, Azure, Teams, IntApp Cloud, and iManage 10 Cloud, with specific evidence of successful project delivery.
  • Hands-on knowledge of Apple and Android devices, as well as experience with mobile device management (MDM) platforms, specifically Microsoft Intune.
  • Knowledge of Learning Management Systems (LMS) is helpful.
  • Familiarity with operating within a Technology function that utilizes a Target Operating Model (TOM) and RACI approach for program delivery, as well as an ITSM/ITIL approach to service delivery and metrics.