Customer Service Representative

3 weeks ago


Warrendale, Pennsylvania, United States Mohawk Industries Inc Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of service and support.

Key Responsibilities:

  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
  • Respond to customer needs and resolve issues in a timely and professional manner.
  • Interface with internal teams and SSCs to address customer inquiries and order issues.
  • Process sales orders and resolve customer product or service issues.

Requirements:

  • A High School Diploma or GED equivalency is required.
  • 2 or more years of call center or customer service experience.
  • Focus on customer account management preferred.
  • Prior textile industry knowledge is preferred.

What We Offer:

As a Customer Service Representative at Mohawk Industries Inc, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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