Referral and Intake Coordinator

3 weeks ago


Attleboro, Massachusetts, United States Universal Health Services Full time
About the Role

We are seeking a highly skilled Referral and Intake Coordinator to join our team at Universal Health Services. As a key member of our In Home Therapy program, you will be responsible for managing referrals, admissions, and insurance authorizations for our clients.

Responsibilities
  • Develop and implement admission processes and procedures to ensure seamless client onboarding.
  • Assign cases to clinicians and maintain data on clinician availability to optimize service delivery.
  • Obtain initial authorizations and coordinate services between IHT, TT&S, and/or TM staff to ensure timely and effective treatment.
  • Conduct telephone screenings for all referrals to determine medical necessity and gather additional information for verification of benefits.
  • Refer families to alternative treatment providers/agencies when appropriate and update the online MABHA database to maintain transparency.
  • Responsible for program phone duties on a rotating basis and maintain waitlists and referral logs to ensure timely follow-up with clients.
  • Develop and maintain professional relationships in the community to strengthen and expand referral sources for the IHT/TM programs.
  • Assist the admin team with alternate administrative tasks, including reviewing billing and paperwork submissions, compliance initiatives, filing, and tracking data.
Utilization Reviews
  • Maintain a tracking system for insurance authorizations and complete re-authorizations with various payers to ensure continuous coverage.
  • Develop contacts with insurance payers to address any issues that arise and ensure timely submission of additional unit requests.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development within UHS and its subsidiaries.
  • Flexible work environment and supportive team culture.
  • Student loan repayment and tuition reimbursement programs.
Requirements
  • Master's degree in Social Work, Counseling, or other human services-related field.
  • LCSW, LICSW, LMFT, or LHMC or eligible strongly preferred.
  • Experience within CBHI preferred.
  • Proficient with Microsoft Office tools.

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