HVAC Service Manager
5 days ago
We are a trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Our people-first culture ensures that we can deliver on our guarantee with each and every employee and customer we service.
About the JobWe are seeking a dynamic HVAC Service Manager for our Holliston, MA location. The ideal candidate will be goal-oriented, self-motivated, and have demonstrated leadership and people development skills.
The HVAC Service Manager will oversee a team of 12+ employees, coordinating HVAC services and repairs to meet customer needs. The successful candidate will have a strong background in the HVAC residential industry, with a minimum of 10 years of experience and 2+ years in a management role.
Requirements and Skills- Mandatory 10+ years within the HVAC Residential Industry
- 2+ Year's experience in a management role within the industry
- EPA Universal Certification
- Knowledge of HVAC equipment, tools, and materials
- Extensive technical skills within the trade
- Customer/Client Interfacing
- Ability & willingness to work a flexible schedule as necessary to meet customer requirements
- Understanding of operational concepts including planning, scheduling, and logistics
- Demonstrated excellent written and verbal communications skills
- Proficient in Microsoft Office, including Word and Excel
- Directly manages Service and Dispatch staff members, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Stay abreast of industry technological developments and convey this knowledge to team members
- Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality, and safety statistics
- Interface effectively with other departments
- Ensure employees provide superior customer service; conducts ridealongs with Service Technicians
- Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
- Promote and support the Company brand
We offer an aggressive salary and incentives plan, paid based on personal experience, efficiency, and productivity, as well as overall revenue goals of the company. Our full family benefits package includes medical, dental, vision, 401K with company match, and paid time off.
Please provide a cover letter explaining why you should be considered a candidate for this position, highlighting accomplishments, and including a detailed resume and salary requirements.
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