Healthcare Patient Services Coordinator
2 weeks ago
OnPoint Medical Group is seeking a dedicated Healthcare Patient Services Coordinator to enhance our operations at South Denver OBGYN.
About Us:
OnPoint Medical Group is a physician-led network comprising skilled Primary and Urgent care providers focused on improving access to quality healthcare efficiently and affordably.
Our mission is to ensure the health and wellness of our members and their families through a comprehensive array of medical services delivered by a unified physician group in their communities. With an integrated system of doctors, nurses, specialists, labs, and medical records, we guarantee that patient care is coordinated effectively.
Position Overview:
The Healthcare Patient Services Coordinator operates at the forefront of OnPoint Medical Group's clinics. This role is essential in welcoming patients, managing phone inquiries, activating patient files, and guiding patients through established protocols to facilitate a seamless visit with our healthcare providers. Exceptional customer service is paramount, as this position often represents the first point of contact for patients.
Key Responsibilities:
- Greet incoming patients, whether in person or via phone, with professionalism and warmth.
- Conduct pre-visit preparations, including contacting patients for updated insurance information, verifying coverage, and ensuring patient records are current.
- Register new patients and confirm the accuracy of existing patient information.
- Collect co-pays and other payments as necessary.
- Handle inbound calls to schedule appointments and serve as a liaison for patient inquiries with clinical staff.
- Perform administrative tasks to ensure efficient patient visits, timely billing processes, and a well-organized front office.
- Make outbound calls to patients for appointment scheduling.
- Strive to meet or exceed established service standards.
- Maintain confidentiality and adhere to HIPAA regulations.
- Exhibit punctuality and regular attendance as a core responsibility.
- Follow management directives and instructions.
- Collaborate effectively within a team while also completing individual tasks.
Success Factors:
- Ability to manage individual tasks while contributing to the overall success of the clinic.
- Strong interpersonal skills with an ability to demonstrate empathy.
- Active listening skills and appropriate responsiveness.
Qualifications:
To excel in this role, candidates must meet the following requirements:
Minimum Education/Experience:
- High School Diploma or equivalent.
- Proficient computer skills are essential.
Preferred Education/Experience:
- Some college coursework in medical, business, or accounting fields.
- Experience in customer service.
- Current CPR certification.
- 1-2 years of experience in a business office or clinical setting.
- Bilingual abilities are a plus.
- Familiarity with EMR systems, particularly Athenahealth practice management.
Job Elements and Working Conditions:
- Regularly required to stand, use hands for various tasks, reach, and communicate effectively.
- Occasionally required to walk, sit, stoop, kneel, or crouch.
- May need to lift and/or move up to 10 pounds frequently and occasionally lift more than 25 pounds.
- Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
Benefits Offered:
Comprehensive health insurance options for employees and their dependents.
Dental and vision coverage for employees and qualified dependents.
Company-paid life insurance.
Voluntary short-term and long-term disability coverage options.
AFLAC plans available.
Eligibility for 401(k) after six months of employment with a 4% match that vests immediately.
Accrued Paid Time Off (PTO).
Compensation: $19 - $23 per hour, based on experience and qualifications.
OnPoint Medical Group is an equal opportunity employer.
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