Customer Sales Representative

1 day ago


Bloomington, Illinois, United States Richmond Marketing Partners Full time
Job Overview

We are seeking a highly skilled Customer Sales Representative to join our team at Richmond Marketing Partners. In this role, you will be responsible for communicating with customers to identify their needs, process requests, and provide solutions that ensure a great customer service experience.

Key Responsibilities
  • Meet with customers in a retail setting to promote products and services
  • Identify customer needs, collect relevant information, and provide solutions
  • Utilize premade scripts for various customer service topics
  • Apply best practices in customer service techniques to develop rapport and build relationships
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Requirements
  • High school diploma or equivalent
  • Previous experience in customer service or a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively


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