Technical Sales Engineer

2 days ago

Pittsburgh PA USA, United States Chromalox Full time
About Chromalox

Chromalox, part of Spirax Group, is a leading provider of advanced thermal technologies for the world's most challenging industrial heating applications. With a rich history dating back 100 years, we have established ourselves as experts in delivering innovative solutions that exceed specifications, limit risk, and reduce operating costs.


The Role

The Associate Technical Sales Engineer plays a critical role in bridging the gap between our customers and our organization. As a liaison, you will act as the primary point of contact to resolve customer concerns and develop engineered solutions that meet their unique heating and temperature control needs.


Key Responsibilities
  • Develop and provide premium solutions that are efficient and profitable for customers and the business.
  • Maintain expertise in business systems, product lines, and underlying engineering principles.
  • Drive sales growth and follow up with customers on quotes.
  • Complete accurate order entry while adhering to policy, price guidelines, and published lead times.
  • Promptly follow up on assigned sales leads.
  • Process requests for customer material returns.
  • Provide world-class customer service, answering customer inquiries as efficiently and accurately as possible.
  • Collaborate closely with all departments to optimize customer applications and efficiently resolve customer concerns.
  • Escalate concerns related to business at risk.
  • Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements.

Requirements
  • Experience in a customer service or customer support role is preferred.
  • Bachelor of Science Degree in Mechanical or Electrical Engineering is preferred, but not required.
  • Experience with Microsoft applications is a plus, not required.
  • Excellent customer-facing skills, including training, coaching, discussion management, conflict resolution, and the ability to creatively explain and present complex concepts.
  • Excellent communication skills, able to communicate confidently and concisely in verbal, written, and presentation formats to all types of audiences.

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