Animal Care Receptionist
7 days ago
We are seeking a highly skilled and compassionate Veterinary Front Desk Coordinator to join our team at Urban Animal. As a key member of our front office staff, you will be responsible for providing exceptional client service, managing client relationships, and ensuring the smooth operation of our practice.
Key Responsibilities- Client Relations
- Interact professionally and positively with all clients, providing exceptional service and support.
- Manage client correspondence, including procedure reminders and sympathy cards.
- Answer client inquiries about basic animal care and promote client education on parasite preventatives.
- Admitting and Discharging Patients
- Accurately process payment transactions and enter client and patient information into our practice software.
- Admit patients and handle computerized medical records entries.
- Prepare health certificates, immunization certificates, and euthanasia certificates.
- Facility Maintenance
- Maintain a professional and welcoming appearance of the front office through cleaning and organization.
- Offer proper upkeep for and troubleshoot office equipment.
- Company Policies and Procedures
- Follow company dress code and maintain a professional appearance.
- Arrive to work on time for each scheduled shift and provide proper notice of absences, late arrivals, and time off needs.
- Follow company policy regarding personal use of office equipment.
- Education and Experience
- High school diploma or equivalent.
- Previous customer service experience required.
- Previous receptionist and veterinary practice experience desirable but not required.
- Skills and Abilities
- Client service oriented with great people skills and communication abilities.
- Reliable with strong work ethic and ability to multitask and work under pressure.
- Compassionate and animal friendly with basic math and spelling skills.
- Basic computer knowledge required, including typing and keyboarding skills.
Urban Animal offers a competitive compensation package, including health insurance, dental insurance, paid holidays, and paid time off. We also offer a discount on medical services and products for up to 4 personal pets, as well as a friend/family discount of 25% for up to 4 friends or family members.
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